Privacy policy

1. Introduction

Diko Go (“we”, “our”, or “us”) operates a delivery platform connecting customers with delivery drivers in The Gambia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services.

By using Diko Go, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide

• Phone number – used as your account identifier and for OTP verification
• Name – displayed on your profile and to other users during orders
• Profile photo – optional, shown on your profile
• Delivery addresses – pickup and drop-off locations for orders
• Payment information – mobile money phone numbers for processing payments (we do not store card details)

Information Collected Automatically

• Location data – your GPS location when you use the app, shared with your assigned driver during an active order
• Device information – device type, operating system version, and push notification token
• Usage data – order history, app interactions, and session information

Website support requests

When you contact support through our website, we collect your name, email address, message and conversation history. We use a hashed network address to limit abuse. We email a private conversation link that expires after 30 days. Support staff can access the requests assigned to them; administrators can manage requests and assignments.

Driver-Specific Information

• Vehicle information and license plate
• Identity documents and driver's licence (for verification purposes)
• Real-time location during active deliveries
• Earnings and delivery history

3. How We Use Your Information

• To create and manage your account
• To process and fulfil delivery orders
• To connect customers with available drivers
• To process payments via mobile money
• To send order status notifications and updates
• To provide customer support
• To improve our platform and services
• To comply with legal obligations
• To detect and prevent fraud or misuse

4. Location Data

We collect your location when you actively use the app to share it with your assigned driver (customers) or to provide your position to customers and dispatchers (drivers). Location data is only collected when the app is in use and is not collected in the background without your knowledge.

Driver location during an active delivery is visible to the customer whose order is being fulfilled, and to Diko Go administrators.

5. Sharing Your Information

We do not sell your personal information. We share information only in the following circumstances:

• With your delivery driver/customer – limited contact and location information during an active order
• With service providers – Supabase (database), ModemPay (payments), TextKo (SMS), Expo (push notifications), Resend (support emails)
• Legal requirements – if required by applicable law or government authority
• Safety – to protect the rights or safety of our users or the public

6. Data Retention

We retain your personal data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. Order records may be retained for legal and accounting purposes for up to 7 years.

7. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed authentication tokens, and row-level database access controls. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Diko Go is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent for location sharing at any time via device settings
• Opt out of marketing communications

To exercise these rights, contact us at privacy@dikogo.com.

10. Third-Party Services

Our app integrates with the following third-party services, each with their own privacy policies:

• Supabase – database and authentication
• Resend – website support email notifications
• ModemPay – mobile money payments
• TextKo – SMS delivery for OTP codes
• Expo / Firebase – push notifications

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via in-app notification or email. Continued use of the app after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: