A few answers
before you go.

In the Diko Go app, choose your pickup and drop-off locations, enter your delivery details, and review the fare before confirming. Clear directions help your driver find you.

Diko Go is built for deliveries in The Gambia. Availability depends on your pickup and drop-off locations and available drivers. Check your route in the app, or contact support before planning a delivery.

Your route and order details affect the price. Review the fare shown in the app before you confirm.

Choose from the payment options offered for your order in the app. If you have a payment problem, contact support with your order reference. Never share an OTP or wallet PIN.

Open your order in the app to see its current status and available tracking information. Updates depend on the driver’s connection and location permissions.

Open the order and check the actions available for its current status. If you can’t make the change you need, contact support. Cancellation and refund requests may need review.

Choose the driver option when signing up in the app, complete your profile, and submit the required documents. You need approval before you can start accepting deliveries.

After submitting a request, we email a private conversation link. Open that link to read and reply to support. Keep it private. It expires 30 days after the request. Replies typed directly in your email app aren’t imported.

Check the email address you entered and your junk or spam folder. If the form says the email is queued, the request is already saved and delivery will be retried. You can also contact support@dikogo.com.

Contact privacy@dikogo.com or use Support in the app to request deletion. We may need to verify the request. See our privacy policy for details about information that may be retained.