DIKO GO · ACCOUNT PRIVACY
Delete your Diko Go account
You can request account deletion in the app or through our website, even if you have uninstalled the app.
In the app
Sign in, open Profile, choose Delete Account, and follow the confirmation steps.
Without the app
- Open the support form below and choose Account.
- Use the subject “Delete my Diko Go account”. Include the phone number registered to your account and an email address you can access.
- Open the private conversation link emailed to you. Our team will verify account ownership and follow up there.
Submitting a request does not immediately delete an account. We verify ownership to prevent someone else from deleting your account. Never include your password, wallet PIN or OTP in a support message.
Data and outstanding deliveries
Deletion removes or anonymises account information and disables access. Some delivery, transaction, dispute and security records may need to be retained for legal, accounting or fraud-prevention purposes. Our privacy policy describes retention, including order records that may be kept for up to seven years.
Tell support about an active delivery, unpaid earnings or an unresolved payment so these can be reviewed as part of your request. The team can explain which records are retained and why.